Last Updated: August 4, 2026
These Terms of Service govern your access to and use of the Velqorian Watches website, online store, products, customer support services, and related features.
Throughout these Terms, "Velqorian Watches," "we," "us," and "our" refer to Velqorian Watches, operated by Trust N Mart LLC. "You," "your," and "customer" refer to any visitor, user, or purchaser who accesses our website or purchases a product from us.
Our online store is hosted through Shopify, which provides the e-commerce platform that allows us to display and sell our products.
Please read these Terms carefully before using our website or placing an order. By accessing our website, creating an account, adding a product to your cart, submitting an order, or purchasing a product, you agree to be bound by these Terms and the policies referenced in them.
1. Acceptance of These Terms
By accessing or using our website, you confirm that you have read, understood, and agreed to these Terms of Service. These Terms apply to website visitors, customers placing orders, registered account holders, customers communicating with our support team, individuals submitting reviews or feedback, and anyone using any service or feature made available through our website.
Our Privacy Policy, Payment Policy, Shipping Policy, and Return & Refund Policy form part of these Terms. If you do not agree with these Terms, you must not use our website or place an order.
2. Eligibility and United States Store Scope
You must be at least 18 years old, or the legal age of majority in your state of residence, to place an order through our website. Individuals under the legal age of majority may only use the website with the involvement and permission of a parent or legal guardian.
By using our website, you confirm that:
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You have the legal capacity to enter into a binding agreement.
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The information you provide is accurate and complete.
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You are authorized to use the selected payment method.
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Your purchase is for a lawful purpose.
Our store is intended primarily for customers in the United States.
3. Customer Accounts and Guest Checkout
Customers may purchase through guest checkout or a registered account, depending on the options available through Shopify.
You agree to:
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Provide accurate information.
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Keep your login credentials secure.
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Accept responsibility for activity under your account.
We may suspend accounts used fraudulently or in violation of these Terms.
4. Product Information, Images and Availability
We make every reasonable effort to ensure that product descriptions, specifications, materials, colors, dimensions, pricing, availability, and images are accurate.
Because screen settings vary, actual product colors may differ slightly from those shown.
Products remain subject to availability. Items placed in your cart are not reserved until checkout is completed.
5. Prices, Currency, Taxes and Charges
Unless otherwise stated, all prices are displayed in United States Dollars (USD).
Checkout will display:
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Product subtotal
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Discounts
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Shipping charges
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Taxes
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Final order total
Banks or payment providers may charge additional conversion or transaction fees, which are not collected by Velqorian Watches.
6. Orders and Order Acceptance
Submitting an order represents an offer to purchase.
An order confirmation email does not constitute final acceptance.
We reserve the right to refuse, limit, or cancel orders if:
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Payment cannot be verified.
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Products become unavailable.
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Incorrect information is provided.
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Fraud or abuse is suspected.
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Applicable laws or these Terms are violated.
If payment has already been collected, an eligible refund will be issued.
7. Payment, Authorization and Verification
Payments are securely processed through Shopify and approved payment providers.
Velqorian Watches does not store complete credit or debit card numbers.
8. Shipping, Delivery and Tracking
Shipping times, delivery estimates, processing periods, and shipping costs are described in our Shipping Policy.
Estimated delivery dates are estimates only and may be affected by:
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Carrier delays
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Severe weather
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Customs processing
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Incorrect shipping information
Customers are responsible for providing an accurate shipping address.
9. Order Changes and Cancellations
Customers should contact us immediately if they wish to modify or cancel an order.
Once an order enters processing or ships, cancellation may no longer be possible.
10. Returns and Exchanges
Returns and exchanges are governed by our Return & Refund Policy.
Unless otherwise stated:
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Return requests must be made within 60 days of delivery.
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Items must be unused, undamaged, and returned with original packaging.
Damaged or incorrect items should be reported within 48 hours of delivery.
11. Refunds
Approved refunds are issued to the original payment method.
Once approved, Velqorian Watches will initiate refunds within 7 business days, although financial institutions may require additional processing time.
12. Promotions, Discounts and Gift Cards
Discount codes and promotional offers:
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Are valid only during their advertised period.
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Must be applied before payment.
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Cannot be redeemed for cash.
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Cannot usually be applied retroactively.
13. Billing and Customer Information
Customers agree to provide accurate billing, shipping, email, telephone, and payment information.
We are not responsible for delivery issues caused by incorrect information supplied by customers.
14. Acceptable Website Use
You may use our website only for lawful shopping purposes.
You may not:
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Violate laws.
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Commit fraud.
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Submit false information.
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Upload malicious software.
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Access restricted systems.
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Misuse returns or discounts.
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Infringe intellectual property rights.
15. Intellectual Property
All original content on this website—including the Velqorian Watches name, logo, images, graphics, product descriptions, and website design—is owned by or licensed to Velqorian Watches and protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or commercially used without prior written permission.
16. Reviews and Customer Content
Customers may submit reviews, comments, and photographs.
By submitting content, you confirm it is truthful and lawful and grant Velqorian Watches a non-exclusive, worldwide, royalty-free license to display and use that content for business purposes.
17. Third-Party Services
Our website relies on third-party providers including:
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Shopify
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Payment processors
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Shipping carriers
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Analytics providers